Last updated 12 March 2014.


This statement about the protection of personal information and cookies explains Sony Music Entertainment’s practice with regard to data protection. Sony Music Entertainment Denmark A/S is a company registered in Denmark (Company No. 12259484) with their registered office at Vognmagergade 7, 6th floor, DK-1120 Copenhagen K. When referring to “Sony Music”, “Sony Music Entertainment”, “us” or “we” is to be understood as Sony Music Entertainment Denmark A/S (or another Sony Music Entertainment device that uses your data in accordance with this policy). We are responsible for your data in accordance with this Agreement.

We want to protect and respect your personal information. We describe in the following how the personal information that we collect from you, or that you send to us, will be processed. Please read the text carefully to understand our points of view and practices concerning your personal information and our processing of it.




We do not allow children under the age of 13 to register, and parents should supervise their children’s Internet activity and use the parental control tools that online services and software manufacturers offer, and which helps to ensure a child-friendly Internet environment. These tools can also prevent children from disclosing their name, address and other personal information without parental permission.


(a)        From you

In some cases, we collect and process personal information relating to you if you send such personal information to us by filling in forms on our website or if you contact us. This includes, but is not limited to, information that you provide when you register to use (or become a member of) our website, subscribe to services (e.g. newsletters), purchase downloads, forward materials or order additional services.

(b)       With the help of cookies and other tracking technologies

We also use technology on our website to collect information that helps us improve your online experience. We refer to this technology as “cookies” in this policy, but it also includes all similar technologies, including web markers, log files, pixel tags, GIF’s, etc. Cookies are text files that contain small amounts of information that is downloaded to your device when you visit a website. Cookies then transmit back to the original website on each subsequent visit or to another website that recognises the cookie. Cookies are useful as they allow a website to recognise a user’s device.

The information we collect may include IP addresses, browser version, number of visits, which pages you visit and your display preferences.

We use the following categories of cookies on our website

Category 1: Strictly necessary cookies

These cookies are important in order to make it possible for you to move around the website and use its features, such as access to secure areas of the website. Without these cookies, services that you have requested, such as shopping basket elements, for instance, cannot be provided. We do not use these cookies to collect information about you that can be used for profiling, advertising or to remember where you have been on the Internet.

Category 2: Performance cookies

These cookies collect information about how you use our website. For example, which pages visitors most often go to and if you get error messages from web pages. These cookies do not collect information that identifies you as a visitor. All the information these cookies collect is consolidated and is therefore anonymous. They are only used to improve how a website works.

Category 3: Functional cookies

These cookies will remember the choices you make, for example, the country you are visiting the website from, the language or the area you are in. These can then be used to provide you with an experience that better suits your choice and to make the visit more personalised and enjoyable. The information these cookies collect will be anonymised and they cannot register your browsing activity on other websites.

Category 4: Targeted cookies or advertising cookies

These cookies collect information about your browsing habits to make advertising more relevant to you and your interests. They are also used to limit the number of times you view an ad, as well as help to measure the efficiency of an ad campaign. These cookies are usually placed by a third-party advertising network with permission from the website owner. They remember the sites you visit and this information is shared with other parties, for example, advertisers. Very often targeted or advertising cookies are linked to the functionality on the website that are provided by the other organisation.

Category 5: Cookies on social media

With these cookies, you can share what you have been doing on social media websites, such as Pinterest, Facebook and Twitter. These cookies are beyond our control. This information can be linked to targeted activities/advertising activities. See the relevant social media’s policy on the protection of personal information for details of how their cookies work.

If you do not wish to receive cookies, you can change the settings in your browser so that it informs you when cookies are sent to it, or you can reject all cookies. You can also delete cookies that have already been set.

If you want to limit or block browser cookies that are set on your device, you can do this through your browser settings. The help function in your browser should tell you how.

You can also visit www.aboutcookies.org, which contains comprehensive information about how to do this for many types of computer browsers. However, please note that if you choose these settings, you may not be able to access certain parts of our website or some content and certain features may not be available. To opt out of registering with Google Analytics on all websites you can visit http://tools.google.com/dlpage/gaoptout.

If you want to opt out of other third-party cookies in relation to behavioural advertising, you can go to www.youronlinechoices.eu. If you opt out, it does not mean that you will no longer receive online advertising. It means that the company/companies you opt out of will no longer deliver ads tailored to your web preferences and usage patterns.


The transmission of information via the Internet is, unfortunately, not completely secure. Any transmission that occurs is therefore your responsibility.

Once we have received your data, we use strict procedures and strict security to try to prevent unauthorised access. We cannot guarantee that the information you send to us will not be accessed by unauthorised third parties.

If we have given you (or you have chosen) a password that enables you to access certain parts of our website, you are responsible to keep this password secret. You must not disclose this password to others.


The data that we collect may be transferred to and stored at a destination outside the European Economic Area (“EEA”), if one of our servers, for example, is located outside the EEA or if one of our service providers or suppliers are located in a country outside the EEA, or if we share your data (in accordance with the “Parties with whom we may share your data” section below).

If one of these destinations is a country without laws on data protection, which are not strict as the laws we are subject to, we will take the necessary steps to ensure that your data is transferred outside the EEA in a lawful manner and used in accordance with this statement on the protection of personal information.


We use the data we collect from our website for the following purposes:

  • to ensure that content from our website is displayed in the manner that is most effective for you and your computer.
  • to provide you with information, products or services that you have ordered from us (or any third parties), or which we believe may be relevant to you based on your musical preferences or your use.
  • to meet the obligations under the contracts entered into between you and us.
  • to allow you to participate in interactive features of our service, when you choose to do so.
  • to notify you about changes to our service.



Without prejudice to the other conditions set out in this statement and in appropriate cases, we share your personal information with the following parties:

(a)       Affiliated companies and third party service providers

We share your personal information with our subsidiaries or affiliated companies throughout the world and third party service providers.

(b)      Artists

We share your personal information with those artists (and their management companies), which you have expressed an interest in. They can then use your information in accordance with this statement to send updated information about themselves to you.

(c)       Other third parties

We transfer, sell, or transfer only data, including personally identifiable data, to third parties in connection with the sale, merger, amalgamation, change of management, transfer of substantial assets, reorganisation or liquidation of Sony Music or a part thereof.

We can freely provide others with certain complied statistical data about the purchase and use of our content. This data may include demographic data, for example, age range and/or geographic location of groups of users. No personal data (for example, names or e-mail addresses) will be identifiable from such statistics.

(d)       In special circumstances

We can disclose the data in special cases, where we have reason to believe that disclosure of the data is necessary to identify, contact, or take legal action against someone who may be causing harm to or compromising (either intentionally or unintentionally) the proprietary rights of the parties, described above in Paragraph (a) or (b). We may also disclose your personal information if we in good faith believe that it is required by law.


At any time, you can unsubscribe from receiving any further messages from Sony Music or parties with whom we share your data (as described above), by following the instructions to unsubscribe in the message sent to you. If you want to unsubscribe from messages we send to you, you can also send an e-mail to supportdk@sonymusic.com

You have the right to be informed of which personal data is processed about you. If it turns out that the information or data that is being processed about you is inaccurate or misleading, you have the right to demand it is corrected, deleted or blocked.

You can object at any time to the fact that information about you is the subject of processing. You can also revoke your consent at any time.


In some cases, our website contains links to other websites that are beyond our control and not covered by this statement on the protection of personal information. If you visit other websites via the links provided, the operators of these websites may collect and process information from you in a different way than us.


In order to protect you and others, we monitor the use of the websites and we use the information we collect, including personal information, in order to identify fraudulent activities and transactions; to prevent the abuse of and investigate and/or seek prosecution against any threats to or the misuse of websites; to ensure compliance with the applicable terms and conditions of service and this privacy policy; to investigate violations of or enforce these agreements; and otherwise to protect Sony Music’s rights and property, our partners and customers. Monitoring can result in the collection, registration and analysis of online activity or communication through websites. If you do not agree to these terms, you must discontinue your use of the website.


We may at any time amend, adapt or otherwise update this statement on the protection of personal information. We will specify any changes by updating the date at the top of the statement. You are encouraged to periodically review the statement.